Cookie Policy

Email: hello@pestrouting.com
Support: support@pestrouting.com

Cookies are small text files stored on your device when you visit a website or use an online service.

Similar technologies may include:

• local storage;
• session storage;
• pixels;
• tags;
• SDKs;
• tracking scripts;
• device identifiers;
• analytics events;
• similar technologies that store or access information on your device.

In this Cookie Policy, we use the term “cookies” to refer to cookies and similar technologies.

We use cookies and similar technologies to:

• provide our website and application;
• enable login and session management;
• remember cookie and privacy preferences;
• secure our services;
• prevent misuse and detect technical issues;
• provide address, map and route-related functionality;
• understand how visitors and customers use our website and product;
• improve PestRouting;
• support sales, demo and customer communication;
• analyze product usage and feature adoption;
• debug errors and improve reliability.

We use the following categories of cookies and similar technologies.

4.1 Essential Cookies

Essential cookies are required for our website, application and core services to work properly.

They may be used for:

• website and app functionality;
• login and authentication;
• session management;
• security;
• fraud and abuse prevention;
• load balancing;
• consent preference storage;
• form functionality;
• app navigation;
• technically necessary service communication.

These cookies are necessary to provide the service requested by the user and cannot be disabled through our cookie banner.

Legal basis: § 25 (2) TDDDG and Art. 6 (1) (b) or Art. 6 (1) (f) GDPR.

4.2 Analytics Cookies

Analytics cookies help us understand how visitors and users interact with our website and application.

We may use analytics tools such as PostHog EU Cloud to process:

• page views;
• clicks and interactions;
• feature usage;
• device and browser information;
• technical metadata;
• user or tenant identifiers where necessary for product analytics, debugging or support;
• error-related context where applicable.

We use this information to improve the usability, performance and functionality of PestRouting.

Analytics cookies and non-essential analytics technologies are used only with your consent where required.

Legal basis: § 25 (1) TDDDG and Art. 6 (1) (a) GDPR where consent is required. Where analytics processing is strictly necessary for security, debugging, service reliability or core product operation, processing may be based on Art. 6 (1) (f) GDPR.

4.3 Marketing and CRM Cookies

Marketing and CRM cookies may help us understand the effectiveness of our website, demo flows, sales communication and customer acquisition activities.

We may use tools such as HubSpot for:

• lead management;
• demo request handling;
• form tracking;
• sales communication;
• customer relationship management;
• website interaction insights;
• follow-up communication with business contacts.

Marketing and CRM cookies are used only with your consent where required.

Legal basis: § 25 (1) TDDDG and Art. 6 (1) (a) GDPR where consent is required. For direct business communication and CRM management, processing may also be based on Art. 6 (1) (b) or Art. 6 (1) (f) GDPR.

4.4 External Services and Maps

We may use external services such as Google Maps and Google Places APIs for:

• address autocomplete;
• address completion;
• geocoding;
• mapping;
• route-related functionality;
• location-related functionality.

Depending on how these services are used, Google may process:

• address search input;
• selected addresses;
• coordinates or location-related data;
• IP address;
• device and browser information;
• technical metadata.

Where external services are technically necessary for a feature requested by the user, they may be used to provide that feature. Where external services are embedded for non-essential purposes or use non-essential cookies or similar technologies, they are used only with your consent where required.

Legal basis: § 25 (1) or § 25 (2) TDDDG, depending on the use case, and Art. 6 (1) (a), Art. 6 (1) (b) or Art. 6 (1) (f) GDPR.

4.5 Security, Monitoring and Error Tracking

We may use security, monitoring and error tracking technologies to operate, secure and improve PestRouting.

These may include tools such as Sentry and Laravel Nightwatch.

They may process:

• error messages;
• stack traces;
• request metadata;
• timestamps;
• user or account identifiers;
• tenant identifiers;
• browser and device information;
• IP address;
• performance data;
• application events;
• debugging context.

These technologies help us detect bugs, investigate issues, maintain service reliability and protect the application. Where such technologies are strictly necessary for security, debugging, service reliability or core operation, they may be used without separate consent.

Legal basis: § 25 (2) TDDDG where applicable and Art. 6 (1) (f) GDPR.

When you visit our website or use our services, you may see a cookie banner or cookie settings panel.

Where consent is required, we will ask for your consent before using non-essential cookies or similar technologies.

You may choose between:

• Accept All;
• Reject All;
• Manage Settings.

You can change or withdraw your consent at any time with effect for the future through the available cookie settings. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

The exact cookies and technologies may change over time depending on our website, app, product setup and service providers. Our current categories include:

Essential

Used for website and app functionality, login, session management, security, consent preferences and technically necessary service operation.

Possible providers: PestRouting / Dayem Solutions; hosting and infrastructure providers; consent management provider, if implemented.

Analytics

Used to understand website and product usage and improve PestRouting.

Possible providers: PostHog EU Cloud.

Marketing and CRM

Used for demo request handling, sales communication, CRM and customer relationship management.

Possible providers: HubSpot.

External Services and Maps

Used for address autocomplete, geocoding, mapping and route-related functionality.

Possible providers: Google Maps / Google Places APIs.

Monitoring and Error Tracking

Used for application monitoring, debugging, reliability and security.

Possible providers: Sentry; Laravel Nightwatch.

Some cookies or similar technologies may be provided by third-party service providers. These providers may process personal data in accordance with their own privacy documentation, contractual obligations and applicable law.

Relevant providers may include:

• PostHog;
• HubSpot;
• Google Maps / Google Places APIs;
• Sentry;
• Laravel Nightwatch;
• Paddle, where payment or checkout-related technologies are used;
• Cal.com, where appointment booking is used.

More information about these providers can be found in our Privacy Policy and Subprocessors page.

Some third-party providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we rely on appropriate transfer mechanisms where required, such as:

• an adequacy decision by the European Commission;
• the EU-U.S. Data Privacy Framework where applicable;
• Standard Contractual Clauses;
• additional safeguards where required;
• another lawful transfer mechanism under applicable data protection laws.

You can also manage cookies through your browser settings. Most browsers allow you to:

• view cookies;
• delete cookies;
• block cookies;
• block third-party cookies;
• delete cookies when closing the browser;
• change tracking or privacy settings.

Please note that blocking or deleting essential cookies may affect the functionality of our website or application.

We may update this Cookie Policy from time to time to reflect changes in our website, app, technologies, service providers or legal requirements. The current version is always available on this page.

If changes are material, we will make reasonable efforts to notify affected users or customers, for example by website notice, cookie banner update, email or in-app notice.

For questions about this Cookie Policy or our use of cookies and similar technologies, please contact:

Email: hello@pestrouting.com
Support: support@pestrouting.com