Refund & Cancellation Policy

PestRouting is intended exclusively for business customers, companies, entrepreneurs and professional users.

By purchasing or using PestRouting, you confirm that you act for business or professional purposes and not as a consumer.

Regardless of your status, the refund window described in section 3 applies to purchases processed through Paddle. Any mandatory legal rights remain unaffected.

Our order process is conducted by our online reseller Paddle.com.

Paddle.com is the Merchant of Record for our orders and may handle payment processing, invoicing, applicable tax calculation and collection, billing support, customer payment support, chargebacks and refunds according to Paddle’s applicable terms and policies.

For purchases processed through Paddle, Paddle issues invoices, receipts and payment confirmations to the customer as Merchant of Record or reseller.

Dayem Solutions UG (haftungsbeschränkt) does not directly invoice customers for purchases processed through Paddle and does not provide separate refund payments outside Paddle’s refund process.

Refunds are handled by Paddle as Merchant of Record. You may request a refund within 14 days of the purchase (transaction) date through Paddle, and Paddle will process eligible refunds in line with Paddle’s applicable refund policy.

In addition, Paddle may issue refunds for duplicate payments, billing errors or a material technical defect that prevents use of the Service, in line with Paddle’s refund policy.

After the 14-day window, already paid subscription periods and annual terms are non-refundable, but you can cancel at any time to prevent future renewal (see section 9).

Where mandatory law gives you additional or non-waivable rights, the highest level of rights always applies.

Monthly subscriptions renew automatically unless cancelled before the next renewal date.

You may cancel your monthly subscription through the Paddle customer portal, through the application where available, or by contacting support@pestrouting.com.

The 14-day refund window in section 3 applies. After that window, cancellation prevents future renewal but does not refund the current billing period.

Unless otherwise stated, access continues until the end of the already paid billing period.

Annual subscriptions are generally billed upfront and renew automatically unless cancelled before the next renewal date.

The 14-day refund window in section 3 applies to annual subscriptions. After that window, you may cancel at any time to prevent future renewal; access continues until the end of the already paid annual term, which is not refunded pro rata.

Unless otherwise stated, access continues until the end of the already paid annual term.

PestRouting plans are based on an included appointment volume per service month, as described in the applicable plan and in our Terms of Service.

Reaching the included volume does not create any additional charge. If a change would place more appointments into a service month than your plan covers, that change is refused rather than billed. There are therefore no overage charges to be refunded.

The 14-day refund window in section 3 applies to the subscription fee. After that window, subscription periods already paid are not refunded.

You are responsible for reviewing your plan and its included volume before purchasing or using paid features.

We may offer free audits, demos, trials, pilot access, discount codes, additional included volume or other promotional offers.

Free audits, trials and promotional offers have no cash value, are not refundable, are not transferable and may be modified, limited or discontinued at any time.

A free audit, trial or promotional offer does not create a right to future free access or future free services.

Promotional offers, discount codes and trial arrangements may be personal, single-use, time-limited and non-transferable. The applicable conditions of each offer are those shown when the offer is made or redeemed, for example at checkout.

Paid onboarding, implementation, route audits and priority product support help you set up and get value from the PestRouting software. The 14-day refund window in section 3 applies to these services.

If a paid service cannot be delivered due to a material issue caused by us, we may, at our discretion and where appropriate, offer rescheduling, replacement service, service credit or a refund through Paddle.

You may cancel your subscription by:

• using the Paddle customer portal;
• using the cancellation option in the PestRouting application, where available;
• contacting us at support@pestrouting.com.

If you contact support, we may assist with cancelling the subscription in Paddle.

To avoid renewal, cancellation should be completed before the next billing date. We are not responsible for renewals that occur because a cancellation request was submitted too late or could not be processed before the renewal date.

If you believe you are entitled to a refund, please use the refund or support process provided by Paddle, for example through your Paddle receipt, Paddle customer portal or Paddle support.

You may also contact us at support@pestrouting.com so we can help investigate the issue.

Please include:

• your company name;
• the billing email address;
• your Paddle order number or transaction reference;
• the reason for the refund request;
• any relevant screenshots, error messages or supporting information.

Refunds for Paddle-processed transactions must be handled through Paddle’s refund process.

Where Paddle processes the payment as Merchant of Record or reseller, Paddle may calculate, collect and remit applicable taxes according to its own processes and legal obligations.

If you believe that tax was charged incorrectly or that you are tax exempt, you should contact Paddle through the applicable Paddle support process and provide the required tax documentation.

If you believe there is a billing issue, duplicate payment, unauthorized charge or technical issue, please contact Paddle and/or support@pestrouting.com before initiating a chargeback or payment dispute.

We will make reasonable efforts to help investigate and resolve billing issues.

Chargebacks and payment disputes may result in suspension or termination of access where required for fraud prevention, payment security, legal or operational reasons.

After cancellation, your subscription will not renew.

Unless otherwise stated, you may continue to access PestRouting until the end of the already paid billing period.

After the paid term ends, access may be restricted, downgraded, suspended or terminated.

Unless required otherwise by law, included appointment volume that you did not use has no cash value, is not carried over into another service month and expires on cancellation or expiry of the subscription. It is not paid out and is not refundable.

Customer Data may be retained, exported, deleted or anonymized according to our Terms of Service, Privacy Policy, Data Processing Agreement and applicable law.

We may update this Refund & Cancellation Policy from time to time.

If changes are material, we will make reasonable efforts to notify existing paid customers, for example by email, in-app notice or website notice.

Updated terms will apply from the effective date stated in the updated policy.

For questions about cancellations, subscriptions or refunds, please contact:

Support: support@pestrouting.com
Email: hello@pestrouting.com